HELP
Questions, answered.
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Buying
Do I need an account to buy?
No. You can check out as a guest with your name, email, mobile number and delivery address.
Are prices inclusive of tax?
Yes. All prices include GST at 18%. Any delivery charge is shown at checkout before you pay.
Which payment methods can I use?
Payment is handled by Razorpay. The methods available to you are shown on its secure payment screen. Cash on delivery is not currently offered.
Is my payment information safe?
Payments are processed by our payment provider on its own secure page. KRONOR never receives or stores your card number, CVV, UPI PIN or net-banking password.
My payment failed, but money left my account.
Your order is only confirmed when our server receives confirmation from the payment provider. If an amount was debited without a confirmed order, it is normally reversed by the provider or your bank. Contact us with the time of payment and we will help you follow it up.
Can I buy more than one watch?
Yes. You can add up to three of each watch per order. For larger orders, contact us.
Delivery
Where do you deliver?
All serviceable PIN codes across India
How long does delivery take?
Orders are processed in 1–2 business days and typically arrive 3–7 business days after dispatch. These are estimates, not guarantees.
How much is shipping?
Shipping is free.
How do I track my order?
You will receive tracking details by email when your order is dispatched. You can also use Track your order.
Returns, cancellations & warranty
Can I cancel my order?
You can request cancellation any time before your order is dispatched. See the Cancellation Policy.
What is your return policy?
Return requests can be made within 7 days of delivery. The watch must be unworn and in its original condition and packaging. See the Return & Refund Policy.
My watch arrived damaged or isn’t what I ordered.
Please contact us as soon as possible with your order number and photographs. Damaged, defective and incorrect items are always handled — this does not depend on the standard return window.
How long is the warranty?
one year from the date of delivery. See the Warranty Policy.
When will I receive my refund?
Approved refunds are issued within 7 business days of the returned watch passing inspection, to the original payment method. Your bank may take additional time to show the credit.
The watches
Are the product images photographs?
Product images are representative; the watch you receive may vary slightly in finish and colour. The 3D views on our site are illustrative studies.
Where can I find specifications?
Each product page lists the specifications we have verified. If a detail is not listed, we have not claimed it — ask us and we will tell you what we know.
Where are KRONOR watches made?
Country of origin: Shown on the product packaging and invoice. This is also shown on every product page.
Is ANIMA a skeleton or open-heart watch?
ANIMA is our open-heart-inspired design with an architectural, layered dial. Contact us for full construction details before you buy.