Warranty Policy
Our warranty is in addition to your rights under the Consumer Protection Act, 2019, and does not limit them.
Effective date: 1 November 2026
01Duration
KRONOR watches are covered for one year from the date of delivery.
02What is covered
manufacturing defects in the movement, hands, dial and case that affect normal functioning under normal use.
03What is not covered
normal wear of the strap or bracelet, scratches, broken crystal, damage from impact, misuse or water exposure beyond normal everyday wear, battery replacement after the first year, and repairs carried out by anyone other than KRONOR. These exclusions do not remove any right you have under law where a product is defective.
04Proof of purchase
Please keep your order confirmation email or invoice. Your order number is enough for purchases made on this website.
05How to make a claim
Contact inquiries@kronor.in with your order number, a description of the problem and, if possible, photos or a short video. Choose “Warranty or service” on our contact form.
06Inspection and repair
We assess the issue and, if needed, arrange for the watch to reach us. We will tell you whether the issue is covered, and what we propose, before carrying out any work. If an issue is not covered, we will give you a quote and do nothing without your approval.
07Shipping for service
For covered claims, KRONOR pays shipping both ways. We will confirm arrangements before you send anything.
08Remedies
For covered faults, we will repair the watch, or, if repair is not possible or practical, replace it with the same or an equivalent model, or refund you.
09Support
inquiries@kronor.in · Warranty & Service guide · Grievance Redressal