Cancellation Policy
Changed your mind? Here is how cancellation works.
Effective date: 1 November 2026
01How to cancel
Email inquiries@kronor.in or use the contact form (choose “Cancellation”) with your order number. We confirm every cancellation request by email.
02When you can cancel
You can cancel any time before your order is dispatched. We do not charge a fee for cancelling within this window.
03After dispatch
Once an order has been dispatched it can no longer be cancelled, but you can refuse the delivery or return the watch under our Return & Refund Policy.
04Refunds for cancelled orders
For an approved cancellation, we refund the full amount paid, including any shipping charge, to the original payment method within 7 business days of the returned watch passing inspection,.
05Unavailable products
If an item becomes unavailable after you order, we will tell you and cancel that item with a full refund. We never substitute a different product without your agreement.
06Payment failures and duplicate payments
If a payment fails, no order is created. If an amount is debited for a failed payment, it is normally reversed automatically by the payment provider or your bank. If you are charged twice for the same order, contact us: we will verify with the payment provider and refund the duplicate in full.
07If we cannot fulfil your order
We may cancel an order if we cannot fulfil it — for example because of stock, an unserviceable address, a pricing error or suspected fraud. We will tell you why and refund the full amount paid.