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Warranty & service
Support for as long as you wear it. The formal terms are in our Warranty Policy.
- Warranty period
- one year from delivery
- Covers
- manufacturing defects in the movement, hands, dial and case that affect normal functioning under normal use
- Does not cover
- normal wear of the strap or bracelet, scratches, broken crystal, damage from impact, misuse or water exposure beyond normal everyday wear, battery replacement after the first year, and repairs carried out by anyone other than KRONOR
- You'll need
- Your order number or invoice
- 01
Tell us
Contact us with your order number, a description of the issue and, if possible, photos or a short video.
- 02
Assessment
We review the details and, if needed, arrange for the watch to be sent to us. We will explain how shipping is handled before you send anything.
- 03
Repair or replace
If the issue is covered, we repair or replace the watch as set out in the warranty policy.
- 04
Back to you
We return the watch and confirm what was done.